Your LSA answer rate is quietly killing your budget
Google Local Services Ads penalize slow phones. Answer rate is the single lever most trades ignore — and the reason your CPL just doubled.
Google does not publish a cutoff
Google identifies responsiveness as one ranking consideration for Local Services Ads, but it does not publish a universal answer-rate threshold or a guaranteed timeline for impression changes. Use the call and lead data in your own account as the baseline.
Missed = anything not picked up inside 15 seconds
Voicemail counts as missed. Call forwarding to your cell that rings 5 times before voicemail? Missed. Only human or AI pickup inside the window counts.
Why solo owners fail here
A solo owner may be on a roof, under a sink, or driving when the phone rings. Segment missed LSA calls by hour and work type, then add coverage only where the account data shows a repeatable gap.
The fix: AI answering as your safety net
Route LSA calls to Risacare AI as the primary or as a 3-ring failover. The call gets picked up inside the window instead of rolling to voicemail, so you stop paying to be invisible.